2-1-1 HelpLink Call Volume: July 2019 - July 2020

The COVID-19 crisis caused an immediate increase in social service and community assistance requests in Cuyahoga County. In March 211 assisted 14,755 individuals in Cuyahoga County, the largest volume of calls in the past twelve months. Following the spike, call volume was lower during the state-wide lockdown.


This is approximately a 38% increase in the number of individuals assisted by 2-1-1 from March 2019 (10,779 people) and a 25% increase in calls from the previous month (February 2020 = 12,048).

United Way of Greater Cleveland. 2-1-1 HelpLink data center