2-1-1 HelpLink Caller Trends: January - July 2020

NOTE:

• 2-1-1 recorded 3,220 income support/assistance needs in February 2020, which is a 256% increase over February 2019.
• 2-1-1 recorded 1,893 income support/assistance needs in April 2020, an 88% increase over April 2019.
• 2-1-1 recorded 1,034 income support/assistance needs in May 2020, an 60% increase over May 2019.
• 2-1-1 recorded 1,250 income support/assistance needs in June 2020, an 151% increase over June 2019.
• 2-1-1 recorded 1,233 income support/assistance needs in July 2020, an 128% increase over July 2019.
• 2-1-1 recorded 3,357 housing needs in July 2020, which is a 54% increase over July 2019.