I accidentally deleted my receipt. How can I get another?

June 2, 2021

If your campaign is still open and you have given this campaign year, simply log back into your account. A popup with instructions to resend your receipt will be on the donation page. If your campaign has closed, please contact your United Way representative for assistance.

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What is the difference between the “give to greatest need” & “specify your gift” buttons?

May 26, 2021

The “Give to Greatest Need” button is the quickest way to give and provides holistic support to your community. Payroll deduction is the only payment option, and your local United Way is the default designation. If you would like more payment options and/or to direct your gift to particular agencies or local United Ways, please […]

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The donation form doesn't seem to load. What should i do?

Please ensure that you are using a browser such as Microsoft Edge, Google Chrome or Mozilla Firefox. If you still encounter an error, please reach out to your United Way representative for assistance. The donation platform is not compatible with Internet Explorer, as this browser is no longer supported by Microsoft Corporation.

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I logged in with my company's single sign on. How do I log out?

If you have logged on through Single Sign-On (typically your organization’s email and password), please do not forget to log off after completing your pledge on shared computers. This is to safeguard others from accidentally making a donation on your account.

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What is United Way’s designation policy?

Please see United Way of Greater Cleveland’s official designation policy on our website: https://campaign.unitedwaycleveland.org/designation-policy.

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How do I reset my password?

Here are a few tips to log in: Carefully read the instructions in your campaign invitation email. Log-in instructions are determined by your organization’s preferences. If copying and pasting your password, please make sure no extra spaces have been included before or after the text. Click the “Forgot Password” text and follow the prompts for […]

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How do I designate my gift?

Log into the donation platform, and click Specify My Gift. Select your donation amount and payment type, then click Confirm & Continue. The pointer finger buttons at the bottom of the page also move you forward or back. There are five ways to direct your donation: Invest in the area of greatest need by contributing […]

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How do I find my pledge amount and designations from last year?

Thank you for your support. Please refer to your emailed donation receipt from the prior year to see your donation amount, payment method, and designations. (If your company offers rollover payroll pledges, you may also see your designations when you log in, under Edit My Gift.) You may also reach out to your United Way […]

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How will I receive my receipt?

Thank you for your contribution. You will receive a confirmation via email shortly after submitting your pledge. This confirmation is automatically generated. If you have not received a confirmation, please check your spam or junk folder before reaching out to your United Way representative for assistance.

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How can I get a refund for a gift made by credit card?

Please contact your United Way representative for assistance with a credit card refund. Their contact information is located at the bottom of your employee giving website.

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