Workplace Campaign FAQs
Please refer to the resource below for a walkthrough of the online donation process:
After a company campaign closes, United Way does not have the ability to cancel or adjust payroll deduction pledges. Please contact your company’s Payroll Administrator to request any required changes to your deductions.
NOTE: United Way does not have access to your company’s payroll system.
Please email donate@unitedwaycleveland.org or call 216-436-2183 to request a credit card refund.
| Payment Method | Frequency Options |
|---|---|
| Payroll Deduction | From every paycheck Divided equally across # of paychecks Only Once |
| Credit Card | Monthly | Quarterly | Only once May specify a charge date (or start date for installment / recurring) |
| Bank Transfer / E-Check | E-Check Monthly | Quarterly | Only once May specify a charge date (or start date for installment / recurring) |
| Bill Me | Only once |
| Check or Cash | Only once |
| Stock | Only once |
You may donate stock to United Way through PNC Investments. Please email donate@unitedwaycleveland.org or call 216-436-2183 for personal assistance.
Confirmation of online gifts and pledges are automatically generated and sent to the email provided. If you have not received a confirmation, please check your spam or junk folder before emailing donate@unitedwaycleveland.org or calling 216-436-2183.
If your campaign is still open and you have given this campaign year, simply log back into your account. A pop-up with instructions to resend your receipt will be on the donation page. If your campaign has closed, please email donate@unitedwaycleveland.org or call 216-436-2183 for assistance.
Thank you for your support. Please refer to your emailed donation receipt from the prior year to see your donation amount, payment method, and designations. If your company offers rollover payroll pledges, you may also see your designations when you log in, under Edit My Gift. You may also email donate@unitedwaycleveland.org or call 216-436-2183 for assistance.
Checks should be forwarded to your local United Way at: : United Way of Greater Cleveland, 1331 Euclid Avenue, Cleveland OH 44115.
Please contact your company campaign coordinator for specific instructions. Checks should include your company’s name in the memo line.
Here are a few tips to log in:
- Carefully read the instructions in your campaign invitation email. Log-in instructions are determined by your organization’s preferences.
- If copying and pasting your password, please make sure no extra spaces have been included before or after the text.
- On the log-in screen for your company’s campaign, click the “Forgot Password” text and follow the prompts for a new password to be emailed to you.
- You may also email donate@unitedwaycleveland.org or call 216-436-2183 for more assistance.
Your organization may allow payroll donations to “rollover” year to year. If that is the case, no further action is needed, and your pledge has already been counted. If you would care to change your pledge selections (amount or agency designations), please simply log in to the donation platform and submit a new pledge. Depending on your company’s campaign policy, you may need to opt in to next year’s rollover program after making a change.
To learn about our designation policy please email donate@unitedwaycleveland.org or call 216-436-2183.
Please ensure that you are using a browser such as Microsoft Edge, Google Chrome or Mozilla Firefox. If you still encounter an error, please email donate@unitedwaycleveland.org or call 216-436-2183 for assistance. The donation platform is not compatible with Internet Explorer, as this browser is no longer supported by Microsoft Corporation.
