2-1-1 HelpLink call volume (July 2019 - July 2020)

The COVID-19 crisis caused an immediate increase in social service and community assistance requests in Cuyahoga County. In March, 2-1-1 assisted 14,755 individuals in Cuyahoga County, the largest volume of calls in the past 12 months. Following the spike, call volume was lower during the state-wide lockdown.

Insights/Notes

This is approximately a 38% increase in the number of individuals assisted by 2-1-1 from March 2019 (10,779 people) and a 25% increase in calls from the previous month (February 2020 = 12,048).

Source(s):

United Way of Greater Cleveland. 2-1-1 HelpLink data center