2-1-1 HelpLink caller trends (January - July 2020)

When unemployment spiked as part of the coronavirus pandemic, 2-1-1 initially saw increased calls for food assistance, which then gave way to housing assistance calls.

5,045 food needs in March 2020

3,548 housing needs in June 2020

Insights/Notes
  • 2-1-1 recorded 3,220 income support/assistance needs in February 2020, which is a 256% increase over February 2019.
  • 2-1-1 recorded 1,893 income support/assistance needs in April 2020, an 88% increase over April 2019.
  • 2-1-1 recorded 1,034 income support/assistance needs in May 2020, an 60% increase over May 2019.
  • 2-1-1 recorded 1,250 income support/assistance needs in June 2020, an 151% increase over June 2019.
  • 2-1-1 recorded 1,233 income support/assistance needs in July 2020, an 128% increase over July 2019.
  • 2-1-1 recorded 3,357 housing needs in July 2020, which is a 54% increase over July 2019.
Source(s):

United Way of Greater Cleveland. 2-1-1 HelpLink data center