2-1-1 Calls from seniors, housing related - Cuyahoga County

During the pandemic, seniors are looking more and more to age in place, but based on 211 calls, they are having a harder time meeting their housing costs. Over 90% of seniors wish to remain in their homes as they age, as opposed to going to an institution like a nursing home.

During the pandemic, seniors are looking more and more to age in place in the familiar surroundings of their homes, reflecting a years-long trend. Over 90% of seniors which to remain in their homes as they age, as opposed to going to an institution like a nursing home. (https://assets.aarp.org/rgcenter/ppi/liv-com/ib190.pdf) However, the desire of seniors to age in place is in jeopardy, as many more who rent are reporting issues affording their rent payments during the pandemic. Homeless shelters are often a place where seniors are uncomfortable and fail to thrive, so keeping seniors in their homes is of critical importance. Seniors also account for ????% of the City of Cleveland’s property tax base, so keeping those who own their homes in their chosen place of residence has a positive ripple effect far beyond the individual senior.

Baseline (2017, 2018, 2019)

2017

2018

2019

During COVID-19

January-July 2020

Insights/Notes

As a result of COVID-19, Seniors calls for Rent Payment Assistance saw a 135% increase in call share

Seniors were “digging in”, not looking to make residence changes:

  • Home rental listing assistance call share down 37.2% from 2019
  • Homeless shelter referrals call share down 10.0% for 2019
Source(s):
United Way of Greater Cleveland. 2-1-1 HelpLink data center